Technology Help Desk Guidelines
- Please use the online Technology Help Desk for all your technology related concerns
- Log into the Technology Help Desk here: https://glynn.incidentiq.com
- Entering a Technology Help Desk ticket provides the following benefits:
- All tickets are logged, tracked and archived
- Immediate notification to the appropriate Tech Shop team member
- Allows for escalation and prioritization of all technology problems
- Proper documentation by the Technology Services team
- Progress tracking
- Allows multiple technicians to see and work on your ticket at the same time
- Builds a knowledge base of known issues and fixes
- When entering a Technology Help Desk ticket be sure to include as much information as possible
- Select an appropriate category - what is this ticket about
- Select the appropriate asset or issue
- Enter detailed problem description
- By following the above guideline your problem is documented and will be addressed in a timely, professional manner
Related Links
- Glynn County Schools Help Desk
Glynn County schools Online Help Desk. Open, view and track your help desk tickets for Maintenance, Technology and Transportation related issues.